As we all are moving past the new year and January is over, the global pandemic is with us longer than we all expected. The number one challenge that businesses face is the 'financial challenge', which then causes us all to look at managing costs, even more effectively, of course, this course of action will ensure businesses survive and thrive, but there are of course knock on implications. In this issue, we will focus on how golf operations can be more effectively managed while facing big challenges that are caused by the Covid-19 pandemic.
Many businesses are going through cost management, which may include redundancy and salary reductions. Majority of companies will be operating with reduced manning, which then highlights the need for employees to be multitasking and possibly take on more responsibility to ensure operations still operate at the high level of member and guest expectations.
The first solution here is the 'focus' to Focus on Tasks that Really Matter and make a positive impact to your business. The business leader should ensure that individuals' functions are precise as in 'Who is doing what, when and how'. Enforcing the clarity of tasks given to team members will ensure that individuals understand what matters most, whilst enhancing the delivery to what matters.
Secondly Track Progress, as all strategies and tasks are set, it is crucial to track progress to see if the strategy works, and to see if the manning allocated to the plan is effective. If not, then the team can create new strategies to make work more effectively and sustainably, ultimately making a more efficient operation.
Lastly the Relationship of the Leader with Team Members, it is crucial to pay attention to the employee relationship and the management of it. As we know, each and every individual has a different mindset and with the process of information; therefore, each person deals with problems and stress differently. Especially in this challenging time, businesses need a strong team to keep the operations healthy and effective. If the team leader knows his or her team members on a deeper level, understands their behavior and mindset and understands what drives each individual within the team, it will be much easier to manage and influence the results of work and overall business performance.
These three simple steps are the main key points to help you maintain and elevate the level of your operations during this crucial time. We hope to see things return to normal as soon as possible. Meanwhile, be positive and do the right thing! Stay safe everyone!
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