59club, the Industry leading Customer Service Analysts and Training Provider, operates within Asia, the UK, Europe, Asia, Middle East & Africa and the USA.

With a wealth of ground-breaking Customer Satisfaction Surveys, Mystery Shopper Audits, a successful Training School and a team of industry experts at the helm, 59club Asia has the mechanics and knowhow to assist the Hotel Industries, Golf, Leisure, Spa, F&B & Events to succeed.

Market leading software and assessment criteria provides the resources to improve and maintain ‘sales & service’ etiquette, in turn increasing customer satisfaction, revenue & profits in the process.

59club’s best practice performance management tools will highlight areas of weakness/poor process within your business, pinpointing exactly what is required of your staff and their needs in terms of training & support.

Complete with the ability to compare your performance levels against chosen competitors, industry standards and best performing venues, the global data generates real and current information of the highest quality and value.

The level of detail enables you to highlight areas of poor procedural processes within your business. This undertaking acts as a tool to measure how successfully all front-line staff implement your business strategies enabling you to set informed KPI's and performance manage your staff members on both a short and long-term basis.

The secure online results portal provides relevant, independent and confidential data in a very clear, concise and accurate way. A Managerial Dashboard 'tracks progress over time', identifying whether staff are consistently delivering a level of customer service that you would expect.

Endorsed and supported by governing bodies such as The Asian Golf Industry Federation, 59club are also a chosen partner of the CMAE, GCMA, The PGA, European Tour Properties, and Asian Tour Destination.

Also working with leading hotel chains and resorts such as U Hotel & Resort, Eastin Grand Hotel & Resort Brand, Travelodge, Vienna House, Gleneagles, The Belfry, Celtic Manor, plus member focussed semi-private golf clubs including Thai Country Club, Sentosa Golf Club Singapore and Laguna Golf Phuket to name just a few…

59club Asia's ethos works in all business irrespective of size or make up. We have hotel and golf club clients that are single properties or larger groups.

59club & 59club Asia recognises, rewards and promotes venues striving for and achieving improved customer service levels as part of their annual  Service Excellence Awards

“Investment in bricks and mortar do not sustain and grow reputations – it is people that build reputations. You may or may not be the ‘biggest’ club in the area but you can definitely achieve, deliver and then maintain outstanding customer service”.