'Hard Skills training’ the basic teaching of how to do the job has always, and will always be the foundation and more often the priority order of training at most businesses and organisations. Having strong hard skills enables individuals and teams to work smoothly within their roles, however, hard skills training alone may not bear fruits that you want to see transfer into revenues. You may find yourself wondering why you do not see the results that you want to see or notice very little change in your operational performance and revenue generation.
By merely focusing training on hard skill, team members will only develop the tools for getting the basic job done, however, to have the job done well, geared to impress customers, teams will also need support and training to develop their soft skills; their etiquette; communication and engagement and their ability to build a relationship with both customers and colleagues. The personal touch, is a strong fundamental of personal growth and development. In this newsletter, we are going to introduce one important skill set that every individual should master; ‘Emotions’.
The concept of emotional mastery was not introduced until the 1960s with the Schachter-Singer experiment and was furthered by psychiatrist Allen Beck who formed the foundation of modern-day cognitive-behavioral therapy.
In the world of business, the ability to influence the right ‘Emotions’ when interacting with your customers is a critical skill within all hospitality roles. Each individual has to maintain their emotional state as it plays a big part in their decision-making process, which in turn shapes the emotions which then influences others.
Despite this importance, we all know the challenge of the arrangement of ‘Soft skills training’ as it requires every individual to be open-minded to the training before participating, which we know is not always an easy ask, understanding the ‘why’ is critical along with the positive impact this training will have.
At 59club Asia we offer the perfect tools for individuals within any organisations, companies, or industries to sign-up for their own learning experience, so everyone can learn, develop and unleash their full potential. We can guarantee improved results.
Our ‘Mentor’ platform will expand the teams existing skills and educate new staff to perform well within their role, developing both operational processes, sales etiquette & customer service levels.
Visit www.59clubasia.com/virtual-education for more info.
And for promising individuals within your organization our ‘Succession’ program will support your management team to grow.
Visit www.succession.digital for more info.
Contact Araya at firstname.lastname@example.org today or visit www.59clubasia.com for further information of how our performance management solutions and global data is elevating Sales Performance and the Customer Experience across the Hotel, Golf, Leisure, Spa, F&B & Events Industries.