59club Asia’s Unique Hotel Mystery Shopping Audit
The groundbreaking 59club Asia Hotel Mystery Shopping Audits are unique and measure the entire hotel guest experience. From the reservation stage, right through to the check-out process, the program has been designed to be totally objective, with each auditor being completely anonymous, therefore delivering a true mystery shopping audit. An independent mystery shopper audit allows managers to view their club through the eyes of their customers ensuring the hotel management team receive factual feedback which will pinpoint strengths and weaknesses.
The results from our audits can be used to ensure that staff members can be developed to exceed customers’ evolving expectations, deliver the very best service and increase customer spend, overall enhancing the customers experience at your hotel and driving increased revenue and profit.
Hotel Mystery Shopper Audits
Experience & Processes:
- Food & Beverage
- All Public Areas
- Pool & Gym
- Guest Room
- Staff sales
- Staff Attitude
- Staff Process
Who are our auditors?
The mystery shoppers and auditors who work with 59club are trained and approved by 59club Asia HQ to ensure they can deliver a truly objective and comprehensive audit at your hotel.
Why is 59club Asia’s mystery shopping audit distinctive?
Service Excellence Awards: Those that choose to utilise a minimum of 4 external audits per year will be eligible for the 'Service Excellence Awards', 59club’s acclaimed awards- famously known as the ‘Oscars’ of the industry.
The Awards are designed to reward individuals, departments and hotels that deliver great service within their respected fields. The hotels who deliver the very best service and present their facilities to a high level are honored with coveted award distinctions.