59club Asia, the leading provider of customer experience benchmarking and improvement solutions for the golf, leisure, retail, and hospitality industries in Asia, gathered like-minded individuals, teams, and venues from around the region to celebrate excellence at the 2025 59club Asia Service Excellence Awards.

These prestigious accolades are awarded based solely on scores from their ongoing impartial mystery shopping audits, evaluating the Guest, Member, and prospective Member experience according to 59club objective benchmarking criteria.

The glittering awards ceremony hosted at The Banyan Tree Phuket saw flag nominations for 2025 distributed along with individual and departmental awards in multiple categories including management, service, F&B, Agronomy, Caddy Experience, Golf Operations, and others.

Chris Geraghty, Managing Partner | General Manager of 59club Asia commented “It is an honour and a privilege to have the opportunity to celebrate the individuals, teams, and venues throughout Asia which consistently push the envelope and strive to exceed their Member and Guest expectations. The nominees and recipients of awards are amongst the best service providers in the world and we’re very fortunate to, along with our event partners, have the opportunity to recognize their exceptional performance.”

The full list of winners and awardees from the 2025 59club Asia Service Excellence Awards are featured below:

Gold Flag Resorts & Members’ Clubs 2025

Aquella Golf & Country Club, Phang Nga, Thailand.

The Clearwater Bay Golf & Country Club, Clearwater Bay, Hong Kong

Vattanac Golf Resort, Phnom Penh, Cambodia

Silver Flag Resorts & Members’ Clubs 2025

Bangkok Golf Club, Bangkok, Thailand

Laguna Golf Phuket, Phuket, Thailand

Laguna Lang Co, Hue, Vietnam

Riverdale Golf Club, Bangkok, Thailand

Thana City Golf & Country Club, Bangkok, Thailand

Greenkeeper of the Year 2024

Brad Revill – Nikanti Golf Club, Bangkok, Thailand

Greenkeeper of the year 2024 presented by Golf Industry Asia.

Retail Manager of the Year 2024

Ms. Minh Anh – Laguna Lang Co, Hue, Vietnam

Retail Manager of the Year 2024 presented by The PGA.

Food & Beverage Manager of the Year 2024

Ms. Peggy Cheung – The Clearwater Bay Golf & Country Club, Clearwater Bay, Hong Kong

Food & Beverage Manager of the Year presented by Laguna Phuket.

Ultimate Caddy Experience of the Year 2024

Nikanti Golf Club, Bangkok, Thailand

Ultimate Caddy Experience of the Year 2024 presented by Pacesetter Technology.

Golf Operations Team of the Year 2024

Nikanti Golf Club, Bangkok, Thailand

Golf Operations Team of the Year 2024 presented by Turtleson.

Golf Manager of the Year 2024

James Durkin – Vattanac Golf Resort, Phnom Penh, Cambodia

Golf Manager of the Year 2024 presented by Global Talent Solutions.

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Event Partners

About 59club Asia

59club Asia is the leading Customer Service Analysis and Training provider in Asia. With a wealth of ground-breaking Customer Satisfaction Surveys, Mystery Shopper Audits, Financial Comparison Tools and Employee Training Programs: 59club Asia provides performance management solutions and global data to the Hotel, Golf, Leisure, Spa, Food & Beverage, and Event industries, supporting clients efforts to elevate Sales Performance, and Customer Experiences across respective client properties.

For more information or to collaborate with 59club Asia, please contact:

Chris Geraghty, Managing Partner: chrisg@59club.com

59club, the leading provider of customer experience benchmarking and improvement solutions for the golf, leisure, retail, and hospitality industries, is excited to announce the expert appointment of Chris Geraghty as its new Managing Partner for 59club Asia.

Geraghty’s experience with signature Troon managed properties, in North Africa, Bahrain, and Asia plus time spent with Stella Di Mare Hotels & Resorts in Egypt and De Vere Hotels in the UK speaks volumes for the impending impact Geraghty is set to make as he takes the reigns in driving 59club’s operations across the region.

Boasting a collection of accolades - including four 59club Gold Flag Awards shared between two properties (The Royal Golf Club & Vattanac Golf Resort) also having historically claimed a Silver Flag during Vattanac’s first year of partnering with 59club, and personally receiving the enviable 59club Asia Golf Manager of the year title in 2023 - there is no denying the impact that Geraghty will have on customer service standards in the region as he works closely with all 59club affiliate properties to manage change, increase reputation and improve club profitability.

Of the announcement Geraghty said; “Joining 59club to lead the Asia region is extremely exciting. The opportunity to support Hospitality Business Owners, Management Companies, General Managers, and their respective teams throughout Asia deliver higher levels of service through globally gathered quantitative data, ongoing training, and measurement of results is an incredible prospect.

“Guest expectations in Asia are among the highest I’ve seen throughout a global career, and to be able to share my track record of providing exceptional levels of service with hospitality leaders in over 10 countries to exceed guest expectations is going to be fundamental to the ongoing success of 59club in the region. Thanks to the hard work of the previous management team, 59club Asia is in a fantastic position and I’m very much looking forward to getting started in 2025”.

Of the appointment Simon Wordsworth, 59club Founder & CEO said; “We are delighted to welcome Chris to the team, what an incredible asset for 59club and the clubs in the region to benefit from his expertise, experience and passion. We owe a huge debt of gratitude to Araya Singhsuwan for helping to establish our brand in Asia and to James Shippey of Absolute Golf Services for their unwavering support. We look forward to continuing to support our affiliate properties in the region and in welcoming new venues to the 59club network attracted by their desire to excel.

For all enquiries about 59club’s Mystery Shopping, Satisfaction Surveys, and Training & Education opportunities in Asia simply reach out to chrisg@59club.com