59club MEA & Asia Announce Regions Finest Service Providers

59club MEA & Asia brought the Golf & Hospitality Industry together on Thursday 8th March to celebrate elite standards of customer service excellence, as their annual awards event descended on JA Resorts, Dubai.

59club MEA & Asia announce nominees for regional Service Excellence Awards Ceremony

The industry turns its attention to The Middle East, Africa & Asia as the shortlist is revealed ahead of 59club’s annual Service Excellence Awards event - which comes to JA Resort, Dubai, UAE on the 8th of March 2023.

Service Excellence Awards 2023

59club Eminent Collection

59club are the industry’s leading customer service management authority, dedicated to advancing the customer experience across Golf & Hospitality.  

59club Goes Green to Champion Climate Change

𝟱𝟵𝗰𝗹𝘂𝗯 𝗛𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗮𝗿𝗲 𝗱𝗲𝗹𝗶𝗴𝗵𝘁𝗲𝗱 𝘁𝗼 𝗮𝗻𝗻𝗼𝘂𝗻𝗰𝗲 𝘁𝗵𝗲𝗶𝗿 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝗰𝗮𝗿𝗯𝗼𝗻 𝗻𝗲𝘂𝘁𝗿𝗮𝗹 𝗯𝘆 𝘁𝗵𝗲 𝗲𝗻𝗱 𝗼𝗳 𝟮𝟬𝟮𝟮, and their division serving the UK joins them in this promise 8 years earlier than planned.

59CLUB ASIA CELEBRATES EXCELLENCE AS REGIONAL GOLF INDUSTRY ‘OSCARS’ GO VIRTUAL

The Asian Golf industry tuned in to celebrate with their peers and colleagues, as 59club Asia announced the winners of their highly coveted Service Excellence Awards, during the regions second annual awards event.

Cast a vote for your sustainable achievements

Most of us focus on the outcomes almost exclusively. We, by nature, make the results a default goal. We think the results are the things that needed to change, when in fact, the process behind the results is what requires development and change.

Harnessing the ability to influence the right 'Emotions' in your customers is the money shot!

'Hard Skills training’ the basic teaching of how to do the job has always, and will always be the foundation and more often the priority order of training at most businesses and organisations. Having strong hard skills enables individuals and teams to work smoothly within their roles, however, hard skills training alone may not bear fruits that you want to see transfer into revenues. You may find yourself wondering why you do not see the results that you want to see or notice very little change in your operational performance and revenue generation.

Overcoming the challenges caused by Covid-19 pandemic

As we all are moving past the new year and January is over, the global pandemic is with us longer than we all expected. The number one challenge that businesses face is the 'financial challenge', which then causes us all to look at managing costs, even more effectively, of course, this course of action will ensure businesses survive and thrive, but there are of course knock on implications. In this issue, we will focus on how golf operations can be more effectively managed while facing big challenges that are caused by the Covid-19 pandemic.

59club Putting the Success in Succession

59club; the leading sales & service analysts and training provider, have today announced its exciting new personal development program; ‘Succession’. www.succession.digital
The initiative is open to all managers, their deputies, and other rising stars within their business, whether they work with 59club or not. It is designed to support you to reach your full potential within your current role, whilst expanding learning opportunities, career progression and personal growth. What’s more, annual membership is priced at just £59 per annum per person. The key contract holder at any 59club client venue will receive access to Succession at no cost throughout 2021.

Here Comes The Holiday Season; Seize Those Limitless Incremental Revenues

Here Comes The Holiday Season; Seize Those Limitless Incremental Revenues

How to Generate Incremental Revenues Through Process?

As we are entering the fourth quarter of the year, with continued uncertainty regarding the Covid-19 pandemic situation, which is without question impacting the economy and our daily lives, we are faced with no real indication of when the circumstances will improve, domestically and internationally.
According to Thailand's GDP annual growth rate report, Thailand's gross domestic product shrank by 12.2% year-on-year in the second quarter of 2020, following a revised 2.0% contraction in quarter one and compared with market consensus of a 13.3% plunge. The numbers represent the worst economic downturn since 1998, as both demand and supply took a hit from the pandemic crisis. Furthermore, on the production side, the output contracted significantly, especially the hospitality sector, including accommodation, F&B, sports and golf courses contracted by 50.2 %. In the first half of 2020, Thailand's economy shrank by 6.9%, yet forecasted to contract by around 8% at the end of 2020. (http://bit.ly/gdp-bank-of-thailand)
All this being said, there are opportunities in many areas for development and continued winning for those taking a positive, proactive approach. We are all facing a crucial time that requires re-evaluation as to what course of action your businesses will need to take to survive and thrive, especially those in the hospitality sector. Apart from cutting costs, what can you do to push the revenues and sales? Will you consider adding more value to your products and services?
Ultimately the straightforward solution to many operational challenges is to generate incremental revenues through sales, however, this is somewhat easier said than done. The great news is, it is very possible to achieve, the question is 'How to promote sales?'
Businesses like golf courses, restaurants and hotels have great advantages over other business sectors because they are hospitality focused businesses; having the first-hand opportunity to provide excellent services to customers is the biggest advantage. However, connecting excellent services, with genuinely successful upselling practices that generate incremental revenues can be quite a challenge.
At 59club Asia, the hospitality training experts, we believe that both excellent services and genuine upselling make a great combination. We would like to share the two easy techniques in the F&B sector that are proven to stimulate successful upsell at least 70% of the time.

59club Asia has expanded its network with Asian Tour Destinations to further enhance the growth of the golf industry in the Asian region

Asia is a dream destination for golfers, renowned for its abundant natural resources, a great variety of high-quality golf courses featuring challenging and signature designs by world-famous golfers and golf course architects such as Jack Nicklaus, Greg Norman, Sir Nick Faldo, and Robert Trent Jones Jr. Couple this with rich cultures, amazing culinary experiences and warm hospitality makes Asia a must-visit golfing destination.

59club Asia pioneers cutting-edge Spa Mystery Shopping Audits for Wellness and Spa Industry

A spa treatment is a reward considered as a soothing, rejuvenating and typically elegant way to pamper oneself. Due to the current stress created by the COVID-19 pandemic, a spa day would be very much appreciated more than usual. Since wellness and spa services are not only about massages or body treatments, they offer self-confidence, calmness and an escape from our hectic lives.

59club Asia Introduces Revolutionary Fine Dining Mystery Shopper Audits

In Thailand, where has long been called “the kitchen of the world” from its abundant natural food resources and highly-skilled chefs and cooks. The food industry contributed roughly 23% of the country’s GDP including local consumption and exports. The restaurant business plays a big part in Thai social life and is highly competitive due to the expansion of chain restaurants and the opening of new local restaurants in the market, all looking to take or increase market share and customer loyalty.

How do you know if your course is in "Tournament Ready Condition" every day?

Many golf courses in South East Asia seek for an opportunity to host an international or a significant local tournament to gain a marketing benefit and status of being ‘home’ of a prestigious golf tournament. It is good for brand image and a brilliant marketing tool to draw golfers to visit the course, attract new members and drive F&B revenues through casual dinner and events. However, any such status comes with a reputation to uphold. As golfers, when we watch a golf tournament on TV and see highlight footage of a prestigious condition golf course, we naturally aspire to visit these golf courses. Most golfers wouldn’t know how much work is carried out by dedicated teams behind the scenes the golf course maintenance team and the operational departments put in to get the course presentation and facilities ready to showcase what they see on the tournament days. Once the golf course has presented its tournament condition to the public, it would create an expectation of visitors for the top-notch condition, when they visit the course. How will the golf course management know if the golf course will be in the “Tournament Ready Condition” every day?

59club Asia, Asia’s leading hotel mystery shopping provider, launches recruitment programme to engage and train high-performance hotel mystery auditors to perform audits at many leading hotels in Asia.

59club Asia, Asia’s leading hotel mystery shopping provider, launches recruitment programme to engage and train high-performance hotel mystery auditors to perform audits at many leading hotels in Asia.

ABSOLUTE HOTEL SERVICES SIGNS WITH 59CLUB ASIA, FOR MYSTERY SHOPPER SERVICES. ENHANCING CUSTOMER SERVICE STANDARDS IN A POSITIVE POST COVID-19 INITIATIVE

During the third phase of easing the Covid-19 restrictions, hotels in Thailand are gradually reopening and resuming their business after temporary closures. Absolute Hotel Services, one of the fastest growing hospitality management companies in Asia with over 60 hotels operating and under development has recently signed a contract with 59club Asia who will be providing hotels under their management with valuable management tools to measure, improve and maintain their standards of customer service, increasing visitor and member retention in turn.

59club Asia contributes to the Pantries of Happiness around Bangkok to help lives that are affected by the Covid-19 crisis

The Covid-19 pandemic has caused widespread economic disruption in Thailand and increased the number of people who are out of work and struggling to put food on the table. To alleviate the plight of the less fortunate, "Pantries of Happiness" or "Pantries of Sharing" has been launched to supply those in need and encourage those who can afford to give. The idea behind the "Pantries of Happiness" is simple and inspiring – "Give what you can to spread little happiness in everyday life, take what you need to get through this situation together". Hence this concept has spread throughout the country and there are over 50 locations in Bangkok.

59CLUB ASIA LAUNCHES GROUNDBREAKING HOTEL MYSTERY SHOPPER AUDITS

Following a highly successful launch in Europe and the Middle East, 59club Asia, Asia’s leading sales & service analysts and training provider, have today released a revolutionary new hotel mystery shopper audit tool, this new to market product delivers industry first technology along with the ability to have the audits tailored to be Brand Specific, whilst retaining the core value of objectivity.

59CLUB LAUNCHES NEW VIRTUAL MENTOR EXPERIENCE

59club the leading sales & service analysts and training provider, have today released my59 Mentor, their intelligent virtual learning experience, safeguarding clients triumphant return to golf.

59club Asia announces inaugural Service Excellence Awards Winners

59club Asia is delighted to announce the winners of its inaugural Service Excellence awards supported by Golfbreaks.com.

FOREST OF ARDEN & ABU DHABI GOLF CLUB ARE SET TO HOST 59CLUB’S 10TH ANNUAL INDUSTRY ‘OSCARS’

Forest of Arden Marriott Hotel & Country Club will welcome 59club clients from across Europe on the 12-13th March 2020. An extension to the ceremony will see The Westin Abu Dhabi Golf Resort & Spa host the awards to recognise excellence across Asia, The Middle East & Africa on the 20th April 2020, as the Service ‘Excellence’ Awards are split for the first time.

Momentum building for 59club Asia with Riverdale Golf Club partnership agreement

59club Asia has extended its influence over the continent’s customer service revolution, with the addition of the five-star, MBK-owned Riverdale Golf Club to its growing client portfolio. It becomes the third top-tier golf venue in Bangkok to appoint 59club Asia, following successful partnerships with Thai Country Club and Thana City Country Club, as the appetite to incorporate the brand’s renowned Service Excellence Standards grows.

59club business interface now available for Concept Customers

Concept has partnered with 59club to provide its golf, leisure & spa clients with new service analysis intelligence to measure customer satisfaction levels within their businesses via its high-end operations software suites

Golf Service Standards set to soar in Asia as 59club launch in Thailand

59club Asia opens its new office in Bangkok, signaling an increase in customer service standards and sales performance levels across the region, with Golf & Leisure club providers set to take advantage of the force that is the 59club ‘effect’.